During this pandemic, we have felt fortunate to be able to offer all of our clients telehealth services. Now as our country begins to reopen slowly and cautiously, we want you to know that we will begin to see some of our patients in person at our offices in Aurora and Oswego beginning June 1. Please understand, that as we serve your mental health needs, safety continues to be our number one priority. For this reason, if telehealth services are sufficient to adequately meet your counseling needs, we encourage you to continue utilizing this valuable and safe tool. However, if you and your therapist feel that face-to-face treatment is necessary for you to maintain treatment gains, we want to offer you this option.
In compliance with the CDC, IDPH and government guidelines, we are implementing the following guidelines and procedures for reopening in order to keep us all as safe as possible.
In preparation for attending your appointment please review the following process and procedures:
Prior to every session, please give yourself this self-screening test.
- Have you felt sick or recently had any of the following symptoms? Cough, shortness of breath, fever, headache, chills, muscle pain, vomiting, loss of taste/smell, body aches or any other symptom that would suggest you might be ill?
- Have you traveled outside of the country within the last 30 days?
- Have you recently been exposed to someone who has tested positive for Covid-19?
- Are any of your family members currently being quarantined for exposure to Covid-19?
If you answer yes to any of the following questions, please cancel your appointment and reschedule a telehealth session with your therapist.
Remain in your car
When you arrive for your appointment, please remain in your car until your therapist contacts you via text or phone call and instructs you to meet them at the front door of the office.
When you enter the building, both you and your therapist will sanitize your hands prior to each session.
Waiting room will be functionally closed
Your therapist will escort you through the waiting room, encouraging you to avoid touching any surface until you are seated in the therapist’s office. No one will be allowed to remain in the waiting room.
Restrooms will be closed
Restrooms will be closed and available for urgent needs only. Please plan accordingly.
Both patients and therapists will be required to wear a mask while entering the building and in all common areas. Once in the treatment office, the therapist will have an open and honest discussion with each patient and make a decision about whether to wear a mask during the session.
Parents bringing children/ adolescents for a treatment
Parents, please remain in your car until your therapist contacts you via text or phone call. The therapist will invite you to bring your child to the front door and ask you to remain in your car until the session has ended. The therapist will then contact you to meet your child at the front door. The therapist will remain at the front door until you have picked up your child.
Appointment times will be staggered
Appointment times will be staggered to allow for social distancing between patients. If by chance you encounter another patient while attending your appointment, please abide by the six-foot social distancing guideline for everyone’s safety.
Sanitizing the office
Along with having everyone use hand sanitizer for every visit, we will also sanitize all touched surface areas between every session. This may include door handles, countertops, chairs, pens, etc.
Thank you for your partnership
Rest assured, we plan to make these changes as smooth and pleasant as possible. As our world recovers from this pandemic, we will follow these guidelines so that we can help prevent the spread of Covid-19, and keep us all as safe as possible. We truly appreciate your partnership and cooperation during these unusually challenging times. We look forward to the day when we can warmly greet you with all of this behind us.
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